Customer Experience Manager

$33,280 - $37,440/Yr

Five Below - Olathe, KS

Full-time - Mid Level

Olathe, KS

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Experience Manager (CEM) at Five Below is responsible for leading the store's front-end operations and ensuring exceptional customer service. This role involves managing staff, driving sales, maintaining store cleanliness, and upholding company standards while acting as the Manager on Duty. The CEM plays a crucial role in creating a positive shopping experience and fostering a high-energy work culture.

Responsibilities

• Ensure all associates and managers are Wowing the Customer through personal contact with customers.
• Achieve CSAT score goals provided by the District Manager.
• Lead Front End Operations and train staff on the High Fives of Customer Service.
• Maintain store cleanliness, recovery, and readiness for customers at all times.
• Open and close store procedures as needed.
• Perform Store Manager duties in their absence.
• Assist in supervising, training, coaching, and developing all associates.
• Assist in staff scheduling and payroll processes.
• Drive store sales and control expenses using financial reporting.
• Ensure compliance with all Five Below's Standard Operating Procedures (SOP).
• Handle cash management procedures, including preparing and dropping bank deposits.

Requirements

• High School Graduate or equivalent; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Nice-to-haves

• Experience in retail sales
• Leadership skills
• Time management skills

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Employee discount