Customer Experience Manager

Dorman Products - Colmar, PA

Full-time - Manager

Colmar, PA

1,001-5,000 employees

Wholesale Trade Agents and Brokers

About the position

Dorman Products is seeking a Manager to lead and oversee operations within the automotive sector. This role is pivotal in driving the company's mission to provide innovative aftermarket replacement products, ensuring efficiency and reliability in service delivery. The Manager will be responsible for fostering a collaborative environment where all Contributors can thrive and contribute to the company's success.

Responsibilities

• Lead and manage a team of automotive professionals to achieve operational goals.
• Develop and implement strategies to improve product offerings and customer satisfaction.
• Foster a culture of innovation and collaboration among team members.
• Monitor industry trends and competitor activities to inform business decisions.
• Ensure compliance with company policies and industry regulations.

Requirements

• Proven experience in a managerial role within the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze market trends and make data-driven decisions.
• Experience in product development and customer service.

Nice-to-haves

• Familiarity with aftermarket automotive products.
• Experience in a global organization.
• Knowledge of supply chain management.

Benefits

• Competitive salary and performance bonuses.
• Health insurance and wellness programs.
• 401k retirement savings plan with matching contributions.
• Opportunities for professional development and continued education.