Five Below - Corpus Christi, TX
posted 3 months ago
The Customer Experience Manager (CEM) at Five Below plays a crucial role in ensuring that customers have an exceptional shopping experience. Under the guidance of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s), and store associates while acting as the Manager on Duty. The primary responsibility of the CEM is to 'Wow the Customer' by overseeing front-end operations, managing cash flow, maintaining cleanliness and safety, and driving sales. This position is integral to the management team, setting the tone for the store by embodying and promoting the Five Below values, which focus on creating a fun and engaging atmosphere for both customers and employees. As a leader at Five Below, the CEM is expected to prioritize the success of the store by not only fulfilling their own responsibilities but also modeling effective leadership behaviors. This includes delivering results during their shifts, driving key performance indicators, and fostering brand loyalty through team leadership. The CEM is responsible for ensuring that all associates are trained to provide outstanding customer service, maintaining a clean and organized store environment, and executing opening and closing procedures. Additionally, the CEM assists in supervising, training, coaching, and developing all associates, ensuring that the team is well-prepared to meet customer needs and store goals. The CEM is also tasked with driving store sales, managing expenses, and utilizing financial reporting to identify business opportunities. They must adhere to all company policies and procedures, including cash handling and human resources guidelines, while also maintaining a focus on achieving customer satisfaction scores as set by the District Manager. The role requires a proactive approach to problem-solving and collaboration with supervisors and corporate offices to address any store issues that may arise.