Customer Experience Manager
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About The Position
The Customer Experience Manager will join the Customer Experience team in executing SchoolMint's Customer Experience and Partnership Development strategies in order to meet customer needs, increase customer usage of and capacity in SchoolMint's SEM products, ensure high rates of gross and net customer renewal (>95%, or as specifically set by management from time-to-time), drive customer referrals, and grow SchoolMint's market share. The Customer Experience Manager will play an integral role in our Digital Advertising Services team, working closely with customers to better understand their student recruitment goals, collaborate with the Production team to translate those goals into successful social media campaigns, and partner with our Enrollment team to drive software adoption.
