Five Below - Meriden, CT
posted 3 months ago
Do you want to work for the coolest brand on the planet? Five Below is where you go to kick-start your career into full gear. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below is the fastest growing value retailer in the nation with over 1,050 stores in 40 states. We only sell the coolest, trendiest, high-quality products pre-teens and teens really want, all at $5 and below. Our work culture is one of the best around, filled with high-energy, positivity, and motivation. Five Below is like no other brand out there. The Customer Experience Manager (CEM) plays a crucial role in ensuring that customers have a positive experience while shopping at Five Below. Under the leadership of the Store Manager, the CEM directly leads the Support Lead, Lead Cashier(s) (if applicable), and associates of the store while acting as the Manager on Duty. The CEM is responsible for “Wowing the Customer,” overseeing front end operations, managing cash, ensuring cleanliness and safety, and driving sales. As a leader, the CEM's first priority is to contribute to the success of the store by modeling leadership behaviors and delivering results during their assigned time. The CEM is part of the management team that sets the tone by embracing and living the Five Below values. These values translate into creating the coolest brand on the planet, where talented people want to grow their careers. The CEM is expected to put the customer first, unleash passion, treat Five Below like their own business, set high standards, and create a fun atmosphere for both customers and team members. Key responsibilities include ensuring all associates and managers are focused on customer satisfaction, achieving customer satisfaction score goals, leading front end operations, training staff on customer service, maintaining store cleanliness, and performing store opening and closing procedures. The CEM also assists in supervising, training, coaching, and developing associates, driving store sales, controlling expenses, and adhering to standard operating procedures. Additionally, the CEM is responsible for cash handling procedures and ensuring that merchandise is received and stocked properly. This position requires frequent interaction with customers and team members, as well as the ability to move merchandise and operate cash registers. The CEM must be able to maintain composure under pressure and effectively communicate with others. Minimum qualifications include a high school diploma or equivalent, at least 2 years of management experience, and excellent communication skills.