Customer Experience Manager

$60,000 - $60,000/Yr

Coastal Hyundai - Melbourne, FL

Full-time - Mid Level

Melbourne, FL

About the position

The Customer Experience Manager at Coastal Hyundai is responsible for enhancing the overall customer journey and ensuring exceptional service at every interaction. This role involves overseeing customer feedback, collaborating with various departments, and implementing strategies to improve customer satisfaction and loyalty.

Responsibilities

• Develop and implement strategies to enhance the overall customer experience, from initial inquiry to post-purchase follow-up.
• Serve as the primary point of contact for customer feedback, inquiries, and concerns, promptly addressing and resolving issues to achieve customer satisfaction.
• Collaborate with sales, service, and other departments to streamline processes and optimize the customer journey.
• Utilize customer feedback and data analytics to identify areas for improvement and implement initiatives to enhance the customer experience.
• Stay up-to-date on industry trends and best practices in customer experience management, continuously seeking opportunities for innovation and improvement.

Requirements

• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and colleagues at all levels.
• Analytical mindset, with the ability to interpret data and insights to drive informed decisions.
• Detail-oriented with strong organizational and time management skills.
• Passion for the automotive industry and a genuine desire to create memorable experiences for customers.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with employer match.
• Paid time off and holidays.
• Ongoing training and development opportunities.
• Employee discounts on vehicle purchases, service, and parts.