Customer Experience Officer / Receptionist - Colorado Springs (Downtown)

About the position

The Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. This role involves order entry, file setup, and basic file processing, while also managing office reports and ensuring a high level of customer service.

Responsibilities

• Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
• Answer customer inquiries in a timely and accurate manner
• Coordinate daily closing activities including closing room schedules, calendars, meetings and events
• Process incoming customer orders by following work procedures for New Order Entry
• Compile personal profile information of sellers, buyers, and borrowers in customer management software
• Assist in creation, preparation and distribution of reports in support of the organization
• Compile data for over/short report and escheating
• Provide administrative assistance with document distribution, typing reports and memos, maintaining computer based and paper files, order and maintenance of office supplies, and performing other clerical tasks
• Participate in department marketing activities which may include attending after hours functions as requested or required
• Other related duties as assigned.

Requirements

• High school diploma or equivalent required
• Customer service experience strongly preferred
• Proficiency with E-mail, Microsoft Office Suite, and Internet

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Short-term and long-term disability
• Vacation and Sick time
• Land Title Paid Leave Program
• 10 paid holidays
• Educational Reimbursement and Training opportunities
• Title and Closing reimbursement discounts
• Bus Pass