Success Academy - New York, NY
posted about 2 months ago
Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential. As the fastest growing, highest-performing charter school network in New York State, Success Academy has reimagined public education. Nationally recognized for achieving outstanding academic results for students from all backgrounds and zip codes, we have created an innovative K-12 school model that is preparing current and future generations of children with the subject mastery and skills to succeed in college and life. We now need a results-driven CX Operations Manager to join our community and customer experience team. Reporting to the Executive, Customer Experience the CX Operations Manager will be a results-oriented professional dedicated to delivering exceptional customer service. Utilizing their strong organizational and project management skills along with their extensive content knowledge of our schools, the Senior Specialist will focus on special projects across the CX function. These projects will support touchpoints and interactions that the Success Academy customer has with our product or service to ensure a positive and seamless experience.