Customer Experience Partner - Tampa

Soligent - Tampa, FL

Full-time - Mid Level

Tampa, FL

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Customer Experience Partner (CXP) at Soligent is a pivotal role focused on enhancing customer satisfaction, loyalty, and retention within the solar energy sector. This position involves collaborating with various teams to ensure a seamless customer journey from initial contact through post-sales support, while also driving continuous improvement initiatives and advocating for customer needs across the organization.

Responsibilities

• Contribute to the development of and implement customer experience strategies that align with Soligent's mission and business objectives.
• Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals.
• Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience.
• Drive continuous improvement initiatives to enhance the customer's journey.
• Execute customer retention programs aimed at increasing loyalty and reducing churn.
• Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments.

Requirements

• Proven track record in customer experience management, customer service, or a related field.
• Strong understanding of customer journey mapping, experience design, and service excellence.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage and prioritize multiple projects and initiatives in a fast-paced environment.
• Data-driven mindset with the ability to analyze customer feedback and translate it into actionable insights.
• Experience with customer experience tools, CRM systems, and quoting platforms is highly desirable.
• Bachelor's degree in business, Marketing, or a related field preferred.
• 2+ years of experience in customer service or account management roles.
• Experience in the solar or renewable energy industry is highly desirable.