Customer Experience Partner

Foster Caviness Co - Colfax, CA

Full-time - Entry Level

Colfax, CA

Merchant Wholesalers, Nondurable Goods

About the position

At Foster Caviness, we are committed to creating a People First environment that emphasizes trust, collaboration, and positive impact. Our mission is to not only provide exceptional supply chain solutions but also to foster a culture that empowers our employees to live their best lives. We service military bases with fresh produce, provide quality fruits and vegetables to schools, and supply restaurants with the food they need. Our goal is to be more than just a supply chain company; we aim to create a legacy of community involvement and innovation. We believe in giving back to our communities and providing opportunities for our employees to grow and thrive. In this Customer Support role, you will be encouraged to make a significant impact on our customers' experiences. This is not just about answering queries; it's about building relationships and creating solutions that enhance our customers' interactions with us. You will be empowered to be yourself, engage with customers, and strive to find creative solutions to their issues. Your role will involve liaising with other departments to ensure that our customers receive the best possible service, all while embodying our core values of positivity and community engagement. We are looking for individuals who are passionate about making a difference and who thrive in a collaborative environment. You will be part of a team that is dedicated to reimagining customer support, transforming it into a meaningful experience that resonates with our customers. If you enjoy making people smile and believe in the power of community, this role is for you!

Responsibilities

• Own and facilitate an amazing customer experience.
• Build relationships with existing customers and identify new areas of opportunities to improve their experience.
• Identify new ways to positively impact our culture and community.
• Ensure the safety and well-being of our people.
• Work as an active member of the Customer Experience team to manage the business and achieve company goals and objectives.
• Assist with the design, development, and deployment of customer experience programs.
• Provide day-to-day communication to customers including proactive guidance, troubleshooting support, and issue escalation.
• Partner with Customer Experience Manager and Support Teams to drive the Customer Experience.

Requirements

• A sincere passion for positively impacting people and making work fun.
• Insightful, meaningful, relevant service skills and experience.
• The ability to work as part of a team and lead a team effectively.
• Commitment, loyalty, integrity, compassion, empathy, and patience.
• Solid PC/Computer skills, including experience with Office Suite (Outlook, MS Teams, Word).

Nice-to-haves

• Experience in customer service or support roles.
• Familiarity with culinary services or food supply chains.

Benefits

• Medical, Prescription, Dental, Vision insurance coverage.
• Short-Term and Long-Term Disability insurance.
• Supplemental Employee/Spouse/Child Life Insurance.
• 401k with company matching funds.
• Paid Time Off (PTO) program.
• People Helping People benefit allowing 8 hours of paid volunteer time per year.
• Leadership Development Program open to all employees at no cost.
• Families Eat First program providing a weekly box of produce for each employee.