Customer Experience Partner

$50,000 - $60,000/Yr

Maersk - Miramar, FL

Full-time

Miramar, FL

10,001+ employees

Support Activities for Transportation

About the position

The Customer Experience Partner is responsible for managing the end-to-end customer experience for small to mid-sized customers at Maersk. This role involves ensuring compliance with company procedures while providing dedicated support to clients, driving operational efficiency, and enhancing customer satisfaction through effective communication and collaboration with internal teams.

Responsibilities

• Serve as a trusted extension of clients' operations teams, providing dedicated support and service to ensure their success.
• Collaborate with internal teams in the US and China, as well as other key stakeholders, to drive operational efficiency and revenue growth.
• Proactively address and resolve daily client requests, ensuring timely and professional communication.
• Facilitate and synchronize operational activities to meet client needs, coordinating with internal teams to ensure seamless execution.
• Monitor and track operational performance against client service agreements, identifying areas for improvement and implementing changes as needed.
• Escalate potential risks to the Account Executive, ensuring prompt resolution and minimizing impact on clients.
• Identify and assess client expectations, implementing changes in collaboration with the Account Executive to exceed those expectations.
• Oversee financial aspects for assigned accounts, including managing aging, sales orders, and raw goods purchases.

Requirements

• At least 2 years of industry experience in oceans, transportation, logistics, or a related supply chain field.
• Solid understanding of logistics and supply chain management principles.
• Proven track record of delivering exceptional customer service, with a dedication to meeting client needs and exceeding expectations.
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines with ease.
• Experience managing client relationships or programs is a strong plus.

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)