Meta - Burlingame, CA
posted 23 days ago
The Customer Experience Program Lead at Meta is responsible for enhancing the customer experience across the entire customer journey within the Reality Labs division. This strategic role involves managing and maturing the B2C customer experience practice, enabling customer listening solutions, and driving customer-centric improvements. The lead will act as a liaison between internal and external partners, coordinating efforts and defining the strategy for the program, ultimately contributing to the growth and success of the organization.