Customer Experience Program Manager

$98,300 - $193,200/Yr

Microsoft - Redmond, WA

Full-time - Mid Level

Remote - Redmond, WA

Publishing Industries

About the position

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Within that space, Microsoft's Cloud Operations & Innovation (CO+I) team is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts, who work tirelessly to support digital services for more than one billion customers and twenty million businesses in over ninety countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, and the overarching Microsoft mission to empower every person and every organization on the planet to achieve more, we have ambitious plans to grow and evolve as we meet the ever-changing and ever-increasing business demands that position Microsoft as a world-class provider. Underpinning these business imperatives, our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. To help us achieve our objectives, growth, and transformation, we are seeking a Customer Experience Program Manager to support the team responsible for the central operations within the Global and Region Expansion Team. This role will help drive the organization's rhythm of business, identify and execute organizational initiatives, and implement business processes to meet strategic objectives and priorities. Candidate will excel in strategic planning, data and analytics, and business and program management to be successful in this role. This is a leadership opportunity for someone who thrives in a high growth, fast-paced environment and possesses collaboration experience, executive presence, and influencing skills.

Responsibilities

• Leads strategy execution & Objectives and Key Results (OKR) management in partnership with the leadership team for Global and region expansion team (GRET)
• Facilitate execution of leadership team strategic planning, white papers, key results reviews, training
• Develop and execute an org-wide engagement plan
• Serve as an extension of the Leadership Team (LT); prep the LT for stakeholder and/or customer meetings.
• Drive cross-team projects as needed to meet the changing needs; create clarity on ambiguous projects and develop plans for execution
• Prepare and present regular status reports to leadership
• Drive team culture by getting a pulse on organizational health and leading cultural initiatives.
• Anticipate issues or elevate/escalate as issues arise.
• Assess and optimize current processes and operations.
• Serve as program manager for special projects & programs as needed
• Oversee budgets, forecasting, headcount planning, and discretionary spending while driving cost-saving initiatives for the team
• Build partnerships with business management and executive teams, collaborating on process improvements to support the TRE/GRET Rhythm of the Business (RoB) and operational needs
• Support hiring and onboarding, standardizing efforts to ensure smooth integration of new team members.
• Manage the review, editing, and development and delivery of executive briefs, ensuring timely completion and stakeholder alignment

Requirements

• Bachelor's Degree in Business administration, Business, or related field AND 2+ years experience in program/business management or management consulting
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Nice-to-haves

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development

Benefits

• The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year.
• There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.