Koninklijke Philips N.V - Cambridge, MA

posted about 2 months ago

Full-time - Mid Level
Onsite - Cambridge, MA
Ambulatory Health Care Services

About the position

The Customer Experience Project Manager is responsible for driving the activation of customer experience and retention programs across North America. This role involves leading cross-functional teams, managing project timelines, and ensuring effective communication with stakeholders to enhance customer success and experience.

Responsibilities

  • Lead early involvement and educate NAR and Business Leaders on activation activities and project scope.
  • Build and lead cross-functional Core Teams to implement programs and deliver charter objectives.
  • Manage readiness checklists, action items, and timelines for activation activities.
  • Communicate project status and escalations to stakeholders while collaborating with Marketing, Sales, Professional Services, and Solution Delivery.
  • Develop best practices for successful delivery and customer experience.

Requirements

  • Bachelor's degree in a related field.
  • 3+ years of experience in voice of the customer projects, programs, insights, or analytics within large, matrixed organizations.
  • Project Management Certifications are strongly preferred.
  • Experience in leading and managing cross-functional teams on high visibility projects.
  • Strong communication skills and experience with change management and agile methodologies.
  • Proactive problem-solving skills and a high degree of initiative.

Nice-to-haves

  • Experience in healthcare technology or related fields.
  • Familiarity with customer experience metrics and analytics.

Benefits

  • Generous PTO
  • 401k with up to 7% match
  • Health Savings Account (HSA) with company contribution
  • Stock purchase plan
  • Education reimbursement
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