Customer Experience Representative-1

$42,474 - $42,474/Yr

Blue Cross Blue Shield of Kansas - Topeka, KS

Full-time - Entry Level

Hybrid - Topeka, KS

Insurance Carriers and Related Activities

About the position

The Customer Experience Representative (CXR) at Blue Cross Blue Shield of Kansas is responsible for delivering exceptional customer service by addressing complex inquiries from members, employers, and providers. This role emphasizes effective communication and problem-solving skills to ensure customer satisfaction and support the health and well-being of the community. The position offers flexibility in work location, with options for remote or onsite work, and is set to begin on January 6, 2025.

Responsibilities

• Research, resolve and respond to inquiries and correspondence via telephone and written communication.
• Handle inquiries from members, providers, and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments, and appeals.
• Maintain regular and predictable attendance as essential to the efficient operation of the company.
• Achieve and maintain commendable performance levels in production and quality with minimal supervision.
• Adhere to a strict schedule including varying start and stop times for breaks and lunches.

Requirements

• High school education or its equivalent required.
• Two years of customer service experience preferred.
• Two years of experience navigating multiple computer systems preferred.
• Ability to interact positively with internal and external customers at all levels, demonstrating empathy, adaptability, problem-solving, and listening skills.

Nice-to-haves

• College or continuing education courses in communications and/or medical-related fields preferred.
• Comfortable working individually in a structured environment.

Benefits

• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 5% 401(k) plan matching
• Tuition reimbursement
• Health & fitness benefits, discounts and resources