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Capitol Federal Savings Bank - Topeka, KS
posted 4 days ago
Full-time - Entry Level
Topeka, KS
Credit Intermediation and Related Activities
About the position
The role involves receiving incoming calls and determining the products, services, or resources that the caller requires or could benefit from. The position provides direct support services to customers or connects them with a staff member in the appropriate department who can provide the specific assistance needed. The individual must consistently uphold and deliver a high level of service to the Bank's customers.
Responsibilities
- Answer incoming customer contacts, verify the identity and determine the need(s) of the caller and minimize the customer's time and effort in resolving their need(s).
- Perform teller functions (i.e. transfer of funds, loan payments, stop payments, close and reorder debit cards and transaction disputes, etc.) while assuring the customer needs are met with a polite, professional and friendly manner.
- Assist other departments and branches with customer support.
- Identify, explain and cross sell the value of products/services that may be beneficial to the customer.
- Effectively analyze contacts needs to provide efficient and accurate service using various computer systems to aggregate information necessary.
- Perform other duties as assigned.
- Participate in proactive team efforts to achieve departmental and company goals.
- Comply with current applicable laws, regulations and bank policies and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Requirements
- A minimum of one to three years of similar or related experience, including preparatory experience.
- A high school degree or equivalent.
