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Sierra Forest Products - Salt Lake City, UT
posted 2 months ago
About the position
As a Customer Experience Representative at Sierra Forest Products, you will play a crucial role in enhancing customer satisfaction and supporting sales efforts. This position focuses on managing customer inquiries, processing sales orders, and growing a base of accounts without the need for direct sales visits. You will be expected to have a comprehensive understanding of the company's products and to act as a brand ambassador, ensuring a positive experience for customers.
Responsibilities
- Deliver exceptional and quality customer service to existing customers and clients.
- Handle inbound sales inquiries and customer inquiries.
- Process and enter sales orders.
- Resolve order-related issues (delays, credits, and returns).
- Collaborate with cross-functional teams (logistics, warehouse, and purchasing) to ensure overall operational success.
- Actively sell and grow an existing account base.
- Become a brand ambassador with a comprehensive knowledge of our products and specifications.
- Provide overall sales support to the outside sales team.
Requirements
- Proven experience in sales and/or the building products industry.
- Ability to resolve problems and conflicts as they occur.
- Driven, positive, and energetic individual.
- Passion for relationship building.
- Ability to work in a fast-paced, team-driven environment.
- Hardworking and entrepreneurial.
Nice-to-haves
- Experience in customer service or inside sales.
- Familiarity with the lumber products industry.
Benefits
- 401(k)
- Tuition reimbursement
- Paid volunteer day per year
- Employee Recognition Program
- Work-life balance with no weekend work
- Opportunities for career growth
