J.B. Hunt - Lowell, MA
posted 4 days ago
Full-time - Entry Level
Lowell, MA
Truck Transportation
About the position
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. Work requires developing and maintaining excellent customer relationships to maximize business potential.
Responsibilities
- Manage customer relations by engaging customers regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
- Ensure on-time delivery, damage-free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
Requirements
- High School Diploma/GED and up to 1-2 years of customer service/sales experience
Nice-to-haves
- Bachelor's Degree and/or up to 1 year of working experience
- Ability to communicate effectively through all mediums
- Ability to embrace change
- Ability to handle a stressful work environment
- Ability to multitask
- Maintain Composure
- Competitive
- Sales Focused
- Resilient
Benefits
- medical benefit
- dental benefit
- vision benefit
- 401(k) retirement plan
- life insurance
- short-term and long-term disability coverage
- paid time off commensurate with tenure (includes vacation and sick time)
- six weeks of paid maternity leave along with two weeks of paid parental leave
- six paid holidays annually
