Customer Experience Representative

$41,610 - $42,952/Yr

Geico - Chesapeake, VA

Full-time - Entry Level

Chesapeake, VA

Insurance Carriers and Related Activities

About the position

The Customer Service Representative role at GEICO in Virginia Beach, VA, is designed for individuals who are passionate about providing exceptional customer service. This position serves as the first point of contact for policyholders, addressing their inquiries, making policy adjustments, and offering recommendations. The role emphasizes problem-solving and effective communication, with opportunities for career growth and salary increases based on performance.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by policyholders.
• Provide recommendations to customers regarding their insurance needs.
• Deliver personalized service to demonstrate the value of being insured by GEICO.
• Support customers in a fast-paced, high-volume call center environment.

Requirements

• Experience providing outstanding customer service.
• Effective communication skills, with an emphasis on listening and empathy.
• Ability to work in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance and development improvement.
• Solid computer and multi-tasking skills.
• Minimum of high school diploma or equivalent.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures