This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Customer Experience Representative
Geico - Spring Valley, CA
posted 21 days ago
About the position
The Customer Service Representative role at GEICO in San Diego, CA, is designed for individuals who are passionate about helping others and solving problems. This position serves as the first point of contact for customers, addressing their inquiries regarding billing, policy changes, and providing recommendations. The role emphasizes delivering personalized service to enhance customer satisfaction and showcases the value of being insured by GEICO. It offers significant growth opportunities within the company.
Responsibilities
- Answer billing questions from customers.
- Make policy changes as requested by customers.
- Provide recommendations to policyholders based on their needs.
- Deliver personalized customer service to enhance satisfaction.
- Handle inquiries in a fast-paced, high-volume call center environment.
Requirements
- Experience in providing outstanding customer service.
- Effective communication skills with an emphasis on listening and empathy.
- Ability to thrive in a fast-paced, high-volume call center environment.
- Willingness to learn new skills and adapt to changes quickly.
- Open to feedback for performance and development.
- Solid computer and multi-tasking skills.
- Minimum of a high school diploma or equivalent.
Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
