Customer Experience Representative

Hearst Communications - Dallas, TX

Full-time - Entry Level

Dallas, TX

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About the position

Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.

Responsibilities

• Communicating with customers via phone, email, and live chat
• Assisting customers with questions, software navigation, and issue resolution
• Identifying trending issues and providing thorough research and documentation of findings
• Coordinating with teams across the business to relay information

Requirements

• Bachelor's degree or an equivalent combination of some college and significant work experience
• Strong written and verbal communication skills
• Empathy towards customer needs
• Problem solving and creative thinking abilities
• Ability to thrive under clearly defined goals

Nice-to-haves

• Driven individuals who remain engaged in their own professional growth
• Team players who are passionate about their work

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Work-life balance
• Charitable fundraising initiatives