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Customer Experience Representative
$41,912 - $41,912/Yr
Geico - New York, NY
posted 2 months ago
Full-time - Entry Level
New York, NY
Insurance Carriers and Related Activities
About the position
The Customer Experience Representative role at GEICO is designed for individuals who are passionate about providing exceptional customer service. This position serves as the first point of contact for policyholders, addressing their inquiries, assisting with billing questions, making policy changes, and offering recommendations. The role emphasizes personal service and aims to enhance customer satisfaction while providing opportunities for career growth within the company.
Responsibilities
- Answer customer inquiries regarding billing questions and policy changes.
- Provide recommendations to policyholders based on their needs.
- Deliver personalized service to demonstrate the value of being insured by GEICO.
- Assist in resolving customer issues effectively and efficiently.
- Maintain a high level of customer satisfaction through effective communication.
Requirements
- Experience in providing outstanding customer service.
- Strong communication skills with an emphasis on listening and empathy.
- Ability to thrive in a fast-paced, high-volume call center environment.
- Willingness to learn new skills and adapt to changes quickly.
- Open to feedback for performance improvement.
- Solid computer and multi-tasking skills.
- Minimum of a high school diploma or equivalent.
Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
