Customer Experience Service Owner Senior Manager

$120,000 - $207,000/Yr

Johnson & Johnson - Raritan, NJ

Full-time - Senior

Raritan, NJ

Chemical Manufacturing

About the position

The Customer Experience Service Owner Senior Manager at Johnson & Johnson is responsible for leading a team focused on enhancing e-commerce solutions within the Supply Chain Technology Service Organization. This role involves strategic planning, team leadership, and the development of innovative service-based commerce features to improve customer engagement and operational efficiency. The position requires a blend of technical expertise and leadership skills to drive the digital transformation of the supply chain.

Responsibilities

• Define Industrialization of Service Line by shaping the value proposition for innovative e-commerce assets.
• Develop and communicate a strategic vision for e-commerce and supply chain customer experience architecture.
• Build, lead, and manage a team of e-commerce developers and architects, providing guidance and support for their professional growth.
• Define architectural standards and best practices for new service-based commerce features.
• Evaluate and select appropriate technologies, frameworks, and tools for Supply Chain CX architecture development.
• Stay abreast of industry trends and emerging technologies in the supply chain CX space.

Requirements

• Bachelor's degree in digital leadership, software engineering, information technology, or a related field.
• Minimum of 5 years of experience with an industry-leading e-commerce application, preferably in SAP Commerce Cloud.
• Minimum of 7 years leading technical teams and collaborating closely with business executives.
• Proven track record of successfully delivering complex e-commerce solutions across B2B domain using the Agile framework.
• Understanding of headless and microservices architecture with strong experience leading teams through the design and development of integrations to ERP systems.
• Ability to understand the CX needs and correlate the terms in the supply chain; supply chain functional knowledge is mandatory.
• Strong leadership, communication, and interpersonal skills.

Nice-to-haves

• Consulting experience in commercial and supply chain CX space.
• Knowledge of regional cultural nuances and experience working across time zones.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• 401(k) retirement plan and savings plan participation.
• Vacation up to 120 hours per calendar year.
• Sick time up to 40 hours per calendar year.
• Holiday pay, including Floating Holidays, up to 13 days per calendar year.
• Work, Personal and Family Time up to 40 hours per calendar year.