Maersk - Charlotte, NC
posted 3 months ago
We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy. We're proud of our people who define our company's industry leadership, global team culture, and customer-centric focus every day. When you join our team, you join a truly diverse, global organization in a fast-moving, values-based work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues, and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental, and vision insurance, and paid time-off - and our parental leave policy is recognized worldwide as one of the best in the industry. The Sr. CX Partner will be responsible for providing proactive feedback and recommendations on handling, control, and communication for all aspects related to a specific customer's Program. Responsible for building strong Customer relationships to gain a deep understanding of their business, deliver an excellent Customer Experience, and drive operational performance in collaboration with the Delivery Organization to catalyze Account growth opportunities. The Sr. CX Partner delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams. Ensures all products and services are sold to the customer to maximize profitability. Builds strong relationships with all stakeholders including offshore GSC teams. Is fully responsible for customer satisfaction and has experience with customer interaction. Has a full understanding of customers' business drivers, needs, and requirements. Manages the sales pipeline, segmentation, and accurate forecasting. Handles incoming customer services queries, issues, and exception management.