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Customer Experience Solutions Specialist
$45,000 - $60,000/Yr
Best Buy - Appleton, WI
posted 2 months ago
Part-time - Entry Level
Appleton, WI
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Customer Experience Solutions Specialist at Best Buy is responsible for delivering exceptional customer experiences by providing solutions to technology-related needs. This role requires a passion for technology, strong troubleshooting skills, and the ability to manage multiple projects in a fast-paced environment.
Responsibilities
- Deliver exceptional customer experiences by providing solutions to customers' technology-related needs.
- Diagnose and troubleshoot complex technical issues using a variety of software and hardware tools.
- Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.
- Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
Requirements
- 6+ months experience diagnosing, troubleshooting, or repairing technology products.
- Experience actively using and learning about consumer electronics.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Ability to work a flexible schedule inclusive of holidays, nights, and weekends.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid time off
