BankPlus - Ridgeland, MS
posted 2 months ago
The Customer Experience Specialist I at BankPlus is a pivotal role that focuses on delivering exceptional customer service to both internal and external clients. This position requires a commitment to professionalism, punctuality, and a thorough understanding of BankPlus products and services. The specialist will be responsible for ensuring customer satisfaction by providing timely and accurate information, assisting with inquiries, and resolving issues related to various banking services. The role also involves adhering to privacy policies and bank procedures to protect customer information, thereby maintaining the trust and integrity of the bank's operations. In addition to customer service duties, the specialist will engage in selling and cross-selling BankPlus products to enhance customer relationships and drive business growth. This includes managing customer requests such as closing lost or stolen CheckCards, processing stop payments, and handling check reorders. The specialist will also be responsible for communicating with customers through various channels, including email, web chats, and phone calls, ensuring that all interactions are handled with care and professionalism. The position requires participation in team meetings and collaboration with colleagues to foster a high-performance culture within the bank. The specialist will also be involved in the bank's High-Performance Rewards Connections Program, which recognizes and rewards outstanding performance. Continuous learning and compliance with regulatory standards are essential, as the specialist must maintain a comprehensive understanding of banking regulations and complete required training to uphold the bank's standards of conduct.