Customer Experience Specialist
OpenWorks•Phoenix, AZ
401d
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About The Position
We are hiring a Customer Experience Specialist who will be responsible for providing exceptional customer service and resolving customer issues. The role involves responding to inbound phone and email inquiries, making outbound calls to assess service quality, and managing a portfolio of accounts to ensure contract renewals and terminations meet company KPIs. The specialist will also actively pursue contract increases and upsells to enhance the customer experience.
