Customer Experience Specialist
Arc Boat - Torrance, CA
posted 4 days ago
About the position
Arc is on a mission to electrify all waterborne vessels, starting with electric water sport boats. We aim to provide a superior alternative to gas boats, which are often unreliable, expensive, and harmful to the environment. Our electric boats are designed to be more reliable, cost-effective, quieter, quicker, and cleaner, eliminating fumes and pollutants. We are leveraging modern aerospace and automotive techniques to develop our hulls, batteries, cooling systems, firmware, and software, creating the next generation of watercraft. We are looking for a passionate individual to join our Customer Experience team, based in our manufacturing facility in Los Angeles, who will help promote our products and connect with customers across the US and Canada.
Responsibilities
- Demonstrating and selling our boats to a wide variety of people around the US
- Planning and executing local and out-of-state demo tours and events
- Prospecting new leads and potential customers through existing and new channels
- Fielding inbound inquiries via phone, chat, and in-person visits
- Building and maintaining relationships with current and potential customers and partners
- Help develop the sales strategy through analysis and organization of customer, market and sales data
Requirements
- Water sports background, specifically wake boarding or wake surfing
- At least three years of experience in sales
- Willingness to travel regularly
- Competent boat handling skills
- Excellent written and verbal communication skills
- An ability to operate independently and make data-backed decisions on the go
- Proficiency with or aptitude for CRM systems
Nice-to-haves
- Prior powerboat industry knowledge
- A scrappy, 'get-things-done' mentality
- Comfortable pushing a fast but sustainable pace
- Mechanical or technical skills for troubleshooting smaller boat or trailer related issues
Benefits
- Salary between $85k - $115k
- Semi-annual bonuses tied to impact
- A meaningful equity stake
- An opportunity to have an outsized impact on industry-defining vehicles
- The ability to drive positive environmental change through your work
- Nearly free health insurance (we cover 99%) and a 401k
- Generous parental leave
- Daily lunches, plenty of snacks, lots of swag, and more
- Boat rides!
