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CUSTOMER EXPERIENCE SPECIALIST
$41,600 - $45,760/Yr
Seattle Cancer Care Alliance - Kirkland, WA
posted 2 months ago
Full-time - Entry Level
Kirkland, WA
Hospitals
About the position
The Customer Experience Specialist position at Relief Factor is designed for individuals who are passionate about providing excellent customer service and support. This role involves assisting a growing customer base by addressing inquiries and resolving issues through phone and email communication. The specialist will play a crucial role in enhancing customer satisfaction and promoting the company's wellness mission.
Responsibilities
- Answer and resolve high-volume telephone calls and emails.
- Create new customer accounts and recommend additional products and services.
- Answer general questions about products, promotions, returns, refunds, cancellations, and shipping/tracking information.
- Process customer orders.
Requirements
- Must reside in Washington State, Nevada, or Arizona.
- Call Center experience (preferred).
- Strong sales and cross-sales skills.
- Outstanding customer service skills and attention to detail.
- Ability to problem solve, think quickly, and multi-task.
- Strong verbal and written communication skills.
- Ability to identify customer needs and provide solutions.
- Excellent interpersonal skills and ability to build relationships.
- Strong team orientation and customer focus.
- Ability to thrive in a fast-paced, results-oriented environment.
- Technical savviness and ability to learn systems quickly.
Benefits
- 100% Employer Paid Medical/Dental/Vision
- 401(k) with matching
- 15 PTO days your first year
- 10 paid holidays
- Basic Life and AD&D
