Delta Diversified Enterprises - Stevens Point, WI
posted 4 months ago
About the position
At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on a foundation of delivering innovative products and services within our culture of legendary service. Our culture sets us apart within our industry and the way we do business is different. Our employees stay here because the organization supports them as employees and their career growth. We have many employees who have stayed for 25, 30, or even 45 years within our organization. Our team is expanding and we are hiring Customer Experience Specialists to join our team and help us continue to deliver legendary service to our members. This role is responsible for providing front line service to promote a positive customer experience while responding to telephone inquiries from members, provider office staff, agents/brokers, and employers. This full-time position is located at our new headquarters in Stevens Point, WI. Delta Dental of Wisconsin offers a hybrid work schedule, allowing some flexibility to work at home on Wednesdays and Fridays, which allows you to balance your life and your schedule appropriately. If you have customer service skills, and are ready to join a company that values our employees, culture, and the communities we serve, then Delta Dental of Wisconsin is looking for you. Apply today.
Responsibilities
- Provide front line service to promote a positive customer experience.
- Respond to telephone inquiries from members, provider office staff, agents/brokers, and employers.
- Assist in delivering legendary service to our members.
- Support the organization's culture and values in all interactions.
Requirements
- Strong customer service skills.
- Ability to communicate effectively with various stakeholders.
- Experience in a customer-facing role.
Nice-to-haves
- Experience in the dental or healthcare industry.
- Familiarity with insurance products and services.
Benefits
- Health, vision, dental, and life insurance.
- Short- and long-term disability insurance.
- Health Savings, Flexible Spending, and Dependent Care Accounts.
- Competitive base salary.
- Incentive compensation based on company results.
- 401(k) with employer match for income contributed up to an annual maximum (pre-tax or Roth).
- Bi-weekly employer contribution to employee retirement account of 6.5% gross compensation.
- Significant wellness programming to support employees.
- Paid Time Off (PTO) allotment based on years of service, company holidays, and time off for volunteering/community work.
