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Balfour Beatty - Kings Bay, GA
posted 2 months ago
About the position
The Customer Experience Specialist plays a crucial role in delivering exceptional living experiences at Balfour Beatty Communities. This position involves engaging with prospects, applicants, and current residents to ensure they find the best home for their needs and enjoy a high-quality living experience. The specialist acts as a community ambassador, responsible for property marketing, sales, and customer engagement activities, while guiding residents through various processes such as leasing and move-ins.
Responsibilities
- Manage and respond to all community inquiries in accordance with Exceptional Living Policies.
- Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
- Create Exceptional Living experiences during every customer and resident encounter.
- Attract new prospects to become future residents through outreach and advertising using unique selling features.
- Follow up with all qualified prospects in accordance with company policy.
- Responsible for renewing residents at the end of lease terms where required.
- Monitor, communicate, and manage the prospective resident waitlist in accordance with company policy.
- Inspect the property regularly to identify deficiencies or issues that need to be addressed.
- Prepare property for daily showings, including opening/closing model units and amenities.
- Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software.
- Create, coordinate, attend, and assist with Lifeworks events and activities as required.
- Be knowledgeable of community lease agreements and community policies to assist with resident needs and inquiries.
- Conduct market surveys to compare competition weaknesses and advantages.
- Understand company software usage and policies.
Requirements
- High School diploma or GED required.
- Minimum of one (1) year of customer service experience.
- Property Management or Hospitality experience preferred.
- Strong people management and leadership skills.
- Solid interpersonal, customer relations, and communication skills.
- Experience in Microsoft Office - Outlook, Word, Excel.
- Possession of a valid state-issued Driver's License and safe driving record.
Nice-to-haves
- Experience in property management or hospitality.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Discretionary bonuses
- Company paid short-term and long-term disability
- Parental leave
- Robust PTO including sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
