Customer Experience Specialist

Kelly Services - Farmington, CT

Full-time - Entry Level

Remote - Farmington, CT

10,001+ employees

Administrative and Support Services

About the position

The Customer Service Representative role at Kelly Services involves providing exceptional service to clients in a high-tech machine tool manufacturing environment. This position emphasizes professionalism, accuracy, and effective communication while managing customer inquiries and administrative tasks. The role supports a hybrid work schedule, allowing for both in-office and remote work, and offers opportunities for career growth within a supportive team.

Responsibilities

• Build and maintain professional relationships with clients and team members.
• Understand customer needs and ensure satisfaction.
• Provide clear and accurate information using appropriate tools.
• Adhere to communication guidelines and policies.
• Enter quotes, orders, and handle requests efficiently.
• Utilize SAP and other systems for job execution.
• Collaborate with various departments to enhance service delivery.
• Perform administrative duties as required.

Requirements

• Previous experience in customer service is essential.
• Detail-oriented with a focus on accurate data entry.
• Excellent communication skills, with patience and diplomacy in customer interactions.
• Ability to learn new skills and tools quickly.
• Flexible availability for weekends, nights, and some holidays.
• Proficient in Microsoft Office, SAP, or other CRM systems.

Nice-to-haves

• College degree or equivalent education preferred.

Benefits

• Hybrid work environment with a mix of in-office and remote work.
• Supportive and friendly team atmosphere.
• Opportunities for career growth and development.
• Competitive salary and comprehensive benefits package.
• Access to voluntary benefit plans including medical, dental, vision, and more.
• Retirement savings plan and holiday pay plans.
• Paid sick leave under applicable state or local plans.