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Body Builders Auto Body - Rolling Meadows, IL

posted 2 months ago

Full-time - Entry Level
Rolling Meadows, IL
Repair and Maintenance

About the position

The Customer Experience Specialist at BBA, Inc. is responsible for enhancing customer satisfaction by serving as the main point of contact for customers throughout the vehicle repair process. This role involves administrative support and effective communication to ensure a seamless experience for customers and coordination with team members.

Responsibilities

  • Ensure an unbeatable customer experience.
  • Answer phones and respond to customer calls and emails, addressing questions and redirecting calls as necessary.
  • Log updates in the management system.
  • Log updates for rental car companies regarding vehicle status via an online portal.
  • Update customers on the status of their vehicle through text, email, or phone calls, collaborating with the production manager to update the production log.
  • Update OEM partners with vehicle data using their online portal.
  • Perform administrative tasks such as copying, scanning, and saving files on USB drives.
  • Generate reports for management.

Requirements

  • 1 year of customer service experience (required).
  • Bachelor's degree in Business Administration or related field (preferred).
  • Excellent communication skills.
  • Friendly team player mindset.
  • Adaptability to changing situations.
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