Customer Experience Supervisor

$35,360 - $36,400/Yr

TJX - Moorpark, CA

Full-time - Entry Level

Moorpark, CA

501-1,000 employees

General Merchandise Retailers

About the position

The Customer Experience Supervisor at TJ Maxx is responsible for promoting an excellent customer experience by overseeing a team of associates at the front of the store. This role involves ensuring prompt and courteous customer service, engaging with customers, and maintaining a clean and organized store environment. The supervisor leads by example, trains and mentors associates, and addresses customer concerns to foster a positive shopping experience.

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates at the front of the store.
• Engage and interact with customers to maintain a clean and organized store.
• Role model outstanding customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Train and mentor Associates on front end principles and personalizing the customer experience.
• Assign registers, support POS coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plan and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback to and from Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs and support store shrink reduction goals.
• Promote safety awareness and maintain a safe environment.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Strong communication and organizational skills with attention to detail
• Ability to multi-task and respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Ability to train others

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• Medical insurance
• Vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick leave
• Auto/home insurance discounts
• Scholarship program