Customer Experience Team Leader

Brookshire Grocery Company - Lindale, TX

Full-time - Entry Level

Lindale, TX

101-250 employees

Food and Beverage Retailers

About the position

The position supports upper management in leading front-end operations and staff to enhance customer engagement and satisfaction. The role involves addressing issues through effective communication, ensuring compliance with company policies, and training front-end partners to provide excellent customer service. The individual will work closely with management to maintain adequate staffing, a clean store environment, and efficient checkout services.

Responsibilities

• Train and develop front-end partners in conjunction with upper management.
• Plan, assign, and direct work while addressing complaints and resolving problems.
• Provide friendly, customer service-oriented interactions by greeting customers and responding to inquiries.
• Ensure accuracy of front-end procedures and compliance with all measures.
• Support training of front-end staff on customer service policies, cash handling, and product codes.
• Monitor and evaluate staff performance through observation and testing.
• Open and close the store as required, ensuring a presentable shopping environment.
• Manage safety, responsiveness, and fiscal management of cash and assets.
• Implement proper controls for shrink management and identify risks.
• Maintain a clean and safe working environment by adhering to safety procedures.
• Ensure compliance with food safety standards and regulations.

Requirements

• Minimum 18 years of age required.
• High school diploma or GED and two or more years of related experience, or equivalent combination of experience and/or higher education required.
• Health Insurance Portability and Accountability Act (HIPAA) certification required.
• TABC/LACT certification required where applicable.
• Manager Food Safety certification required.
• AML certification required.
• Fuel Operator C Training required where applicable.
• Intermediate knowledge of store operations and checkout policies.
• Basic knowledge of SAP for reporting purposes.
• Strong organizational and time management skills.
• Ability to effectively communicate with customers and partners.

Nice-to-haves

• Ability to lead and motivate others.
• Detail-oriented with the ability to prepare reports and business correspondence.
• Ability to learn new processes and transfer knowledge to others.
• Ability to work in a fast-paced environment and multi-task.

Benefits

• Medical insurance
• Prescription drug coverage
• Vision insurance
• Dental insurance
• Paid time off
• Stock ownership
• 401k retirement plan
• Incentive plans
• Employee discounts
• Educational scholarships
• Access to outdoor recreation area