Customer Experience Video Scout (Travel Required)

Reality Based Group • Austin, TX

262d

About The Position

Reality Based Group is looking for Video Scouts to join our team to become the eyes and ears behind exceptional customer experiences at industry-leading brands. As a Video Scout, you will immerse yourself in the customer experience at some of the most renowned brands in their respective industries. Using a discreet hidden camera, you'll capture footage that provides invaluable insights to our clients. Your observations and feedback will play a crucial role in helping them improve their service offerings and deliver exceptional experiences.

Requirements

• Excellent observational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Comfort and enjoyment with extended travel and independent work.
• Valid driver's license and a reliable form of transportation.
• Tech-savvy with basic knowledge of video and file management.
• Ownership or ability to obtain a hidden camera (button camera and DVR) that meets company specifications.

Responsibilities

• Travel independently to assigned locations, spending up to 2-3 weeks on the road per assignment.
• Follow detailed shop scenarios that simulate real-life customer experiences.
• Utilize a hidden camera (button camera and DVR) to capture discreet video footage of your interactions, ensuring compliance with local recording laws.
• Complete short surveys at the end of each evaluation, capturing key data points for further analysis.
• Communicate effectively with your dedicated Project Manager, staying updated on project requirements and receiving support throughout your assignment.

Benefits

• Competitive per-assignment rate, based on project complexity and travel requirements.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 101-250 employees