Customer Financial Services Analyst

Carlisle Construction Materials - Carlisle, PA

Full-time

Carlisle, PA

Merchant Wholesalers, Durable Goods

About the position

The Customer Financial Services Analyst position at Carlisle Construction Materials is a critical role focused on evaluating the credit-worthiness of new and existing customers. This position plays a vital part in the onboarding process and the ongoing maintenance of customer accounts, ensuring that the sales goals of CCM's various divisions are met while minimizing the risk of bad debt. The analyst will be responsible for conducting thorough credit investigations and evaluations to approve new accounts, assign appropriate terms, and set credit limits based on assessed risk levels. In addition to the initial credit evaluations, the analyst will monitor customer accounts daily, addressing any issues that arise, such as accounts failing credit validation. This includes placing orders on hold, releasing orders, executing collection strategies, documenting collection activities, and coordinating the resolution of customer deductions. The role also involves reconciling customer accounts and determining special credit arrangements when necessary. The analyst will provide credit counseling and may need to make customer visits for collection purposes. Furthermore, the position requires the research and provision of waivers of lien, filing preliminary lien notices, and releasing warranties that are on hold. The analyst will manage accounts that may present potential legal issues related to credit and collections, such as bankruptcies or liquidations, and will provide monthly reports to the CFS Regional Manager regarding the health of accounts receivable for their assigned accounts. Preparing annual credit reviews in compliance with company credit policy is also a key responsibility. Effective communication with field sales and sales management regarding the status of assigned accounts is essential, as is providing customer service for inquiries related to invoices and statements. The analyst will assist the CFS Regional Manager in managing the SAPplex structure of Customer Master and Credit Master within the ERP system, which includes various customer-related data points. Additionally, the analyst may assist the department with cash application tasks and participate in project teams as directed.

Responsibilities

• Perform credit investigations and evaluation of customer risk to approve new accounts and assign terms and credit limits.
• Monitor accounts daily, reviewing accounts failing credit validation, placing orders on hold, releasing orders, and executing collection strategies.
• Document collection activity and coordinate the resolution of customer deductions.
• Reconcile customer accounts and determine appropriate special credit arrangements.
• Provide credit counseling and make customer visits for collections as necessary.
• Research and provide waivers of lien, file preliminary lien notices, and release warranties on hold.
• Manage accounts with potential legal issues related to credit and collections, such as bankruptcies and liquidations.
• Provide monthly reports to the CFS Regional Manager on the condition and health of accounts receivable for assigned accounts.
• Prepare annual credit reviews in compliance with credit policy.
• Communicate with field sales and sales management on the status of assigned accounts.
• Provide customer service as needed, including invoice copies and answering statement questions.
• Assist the CFS Regional Manager in managing the SAPplex structure of Customer Master and Credit Master in the ERP system.
• Assist the department with cash application as needed.
• Participate on project teams as directed.

Requirements

• Education: Associate's degree or higher in Finance, Accounting, or related Business.
• Experience: 3-5 years of credit and collection experience.