Customer Implementation Consultant

$40,000 - $45,000/Yr

Epos Now - Orlando, FL

Full-time

Orlando, FL

Professional, Scientific, and Technical Services

About the position

As a Customer Implementation Consultant at Epos Now, you will be the first point of contact for prospective customers seeking tech-led solutions. Your role will involve onboarding new customers, providing support, and ensuring a smooth transition to our services. You will be responsible for delivering training, handling customer inquiries, and maintaining a high level of customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Deliver training for new customers as part of their onboarding process
• Take inbound customer support calls, answer webchats and tickets
• Provide excellent customer service by phone, email, webchat and online user support
• Where appropriate, escalate and accurately record customer data
• Conduct remote trouble-shooting and training sessions with clients
• Develop and maintain an in-depth knowledge on all products and services
• Work to call time and upselling targets, using a 'soft sales' approach to proactively identify growth opportunities and attend to customer needs

Requirements

• Driven and proactive - Can work independently and is determined to succeed (essential)
• Organised - Manage diary, phone and update systems with great attention to detail (essential)
• Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)
• Personable - Able to keep calm and show empathy for customers (essential)
• Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)

Benefits

• 25 days PTO
• 401k
• Medical including dental & eyecare
• Exclusive retail, restaurants, travel and accommodation discounts