Customer Implementation Project Manager - Product

$81,600 - $93,700/Yr

Flexential - Aurora, CO

Full-time - Mid Level

Aurora, CO

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Customer Implementation Project Manager plays a crucial role in managing customer orders post-signing, ensuring that solutions outlined in sales orders are effectively implemented. This position is integral to the Cloud and Data Protection CI team, focusing on order management for medium to large-sized Cloud customers. The role requires collaboration with various teams, including sales, provisioning, and implementation engineering, to deliver scalable and efficient results while maintaining strong customer relationships.

Responsibilities

• Understand project requirements and scope to ensure alignment on deliverables and set appropriate expectations with project stakeholders and team.
• Call out when changes to the scope and timeline occur and manage these changes appropriately.
• Develop comprehensive project plans or milestone lists to establish timelines and drive projects toward completion.
• Lead and motivate the project team, assigning tasks and fostering a collaborative environment.
• Engage with stakeholders, manage expectations, and communicate project progress and outcomes effectively.
• Proactively identify and address project risks, implementing mitigation strategies to avoid or minimize potential issues.
• Address project issues and conflicts promptly, seeking resolutions to keep the project on track.
• Provide regular project status reports and updates to customer and internal stakeholders.
• Prioritize tasks and facilitate effective time management within the project team, ensuring alignment in responsibilities and deadlines.
• Continuously monitor the order progress against the schedule, identifying potential delays and taking corrective actions.
• Facilitate vendor alignment and maintain multiple relationships with cross-functional Flexential groups to ensure successful completion of deliverables.
• Resolve conflicts within the team and among stakeholders while employing effective negotiation skills to reach mutually beneficial agreements.
• Perform other duties as required and assigned.

Requirements

• 3+ years of project management experience.
• Associate or Bachelor's degree.
• Advanced experience in Office 365 and Smartsheet or other project management tools.
• Experience and understanding of the project lifecycle, including project scoping, planning, and implementation.
• Ability to strive above and beyond to maintain ownership and meet objectives throughout the implementation.
• Highly motivated problem solver with the ability to overcome obstacles.
• Strong customer-facing etiquette and communication.
• Excellent verbal and written communication skills.
• Strong attention to detail and capacity to follow procedures.
• Calm under pressure and able to handle a fast-paced working environment.
• Willingness to adapt and accept change on an ongoing basis.
• Self-motivator, confident, inquisitive, own the outcome mentality.

Nice-to-haves

• PMP (Project Management Professional), ITIL, and/or CSM (Certified Scrum Master) Certification
• Experience working in a consulting role
• In-depth knowledge of cloud, colocation, networking, and managed services
• Experience using ServiceNow

Benefits

• Wellness program
• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance