Customer Implementation Project Manager - Product

$81,600 - $93,700/Yr

Flexential - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Customer Implementation Project Manager plays a crucial role in managing customer orders post-signing, ensuring that solutions outlined in sales orders are effectively implemented. This position collaborates closely with the sales organization and various internal teams to transition projects smoothly to support and customer success teams, focusing on delivering scalable and efficient results for medium to large-sized Cloud customers.

Responsibilities

• Understand project requirements and scope to ensure alignment on deliverables and set appropriate expectations with project stakeholders and team.
• Call out when changes to the scope and timeline occur and manage these changes appropriately.
• Develop comprehensive project plans or milestone lists to establish timelines and drive projects toward completion.
• Lead and motivate the project team, assigning tasks and fostering a collaborative environment.
• Engage with stakeholders, manage expectations, and communicate project progress and outcomes effectively.
• Proactively identify and address project risks, implementing mitigation strategies to avoid or minimize potential issues.
• Address project issues and conflicts promptly, seeking resolutions to keep the project on track.
• Provide regular project status reports and updates to customer and internal stakeholders.
• Prioritize tasks and facilitate effective time management within the project team, ensuring alignment in responsibilities and deadlines.
• Continuously monitor the order progress against the schedule, identifying potential delays and taking corrective actions.
• Facilitate vendor alignment and maintain multiple relationships with cross-functional Flexential groups to ensure successful completion of deliverables.
• Resolve conflicts within the team and among stakeholders while employing effective negotiation skills to reach mutually beneficial agreements.

Requirements

• 3+ years of project management experience.
• Associate or Bachelor's degree.
• Advanced experience in Office 365 and Smartsheet or other project management tools.
• Experience and understanding of the project lifecycle, including project scoping, planning, and implementation.
• Ability to strive above and beyond to maintain ownership and meet objectives throughout the implementation.
• Highly motivated problem solver with the ability to overcome obstacles.
• Strong customer-facing etiquette and communication.
• Excellent verbal and written communication skills.
• Strong attention to detail and capacity to follow procedures.
• Calm under pressure and able to handle a fast-paced working environment.
• Willingness to adapt and accept change on an ongoing basis.
• Self-motivator, confident, inquisitive, own the outcome mentality.

Nice-to-haves

• PMP (Project Management Professional), ITIL, and/or CSM (Certified Scrum Master) Certification
• Experience working in a consulting role
• In-depth knowledge of cloud, colocation, networking, and managed services
• Experience using ServiceNow

Benefits

• Wellness program
• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance