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Customer Information Associate - Automated Timekeeping System
City of New York
posted 2 months ago
About the position
The Customer Information Associate for the Automated Timekeeping System plays a crucial role in providing customer service and support for the Department of Education's administrative timekeeping system. This position involves conducting research, managing inquiries, and ensuring optimal performance of the Help Desk for administrative employees. The associate will also prepare reports on frequently asked questions and inquiries, contributing to the overall efficiency of the department.
Responsibilities
- Provides customer service to the Department of Education's administrative timekeeping system Help Desk.
- Records complaints and requests, conducts research to resolve problems.
- Enters customer information and inquiries into a computer tracking system.
- Prepares detailed reports on frequently asked questions and inquiries.
Requirements
- A baccalaureate degree from an accredited college; or an associate degree from an accredited college and two years of satisfactory, full-time experience in customer service, help desk, or public relations; or a four-year high school diploma and four years of satisfactory, full-time experience in the same fields; or a satisfactory combination of education and experience.
- At least one year of satisfactory experience using computers to access information technology systems and databases for researching answers to questions.
Nice-to-haves
- In-depth knowledge of the Department of Education's timekeeping rules and regulations.
- Ability to research and prepare in-depth reports clearly and concisely.
- Excellent interpersonal, oral and written communication skills.
Benefits
- Loan forgiveness
- Public Service Loan Forgiveness eligibility
