Customer Liaison

California Closet Company - Irving, TX

Full-time - Entry Level

Irving, TX

Specialty Trade Contractors

About the position

The Customer Liaison at California Closets plays a crucial role in providing an exceptional brand experience for customers. This position focuses on assisting customers through efficient appointment scheduling and addressing client needs via phone, email, or in-person at the showroom. The role emphasizes customer service and operational support to ensure a seamless experience for clients seeking custom-designed organizational solutions.

Responsibilities

• Complete appointment scheduling efficiently and accurately for Design Consultants.
• Answer incoming phone calls and emails to address client needs.
• Collaborate with the Centralized Scheduling team and communicate daily regarding consultation scheduling accuracy.
• Greet clients visiting the showroom and assist with guestbook signing and refreshments.
• Maintain showroom cleanliness and organization as directed by leadership.
• Perform administrative duties including social media support, warranty management, and additional sales support.
• Assist the Sales Manager in training Design Consultants on Central Scheduling processes.
• Handle accounts receivable tasks based on business size.

Requirements

• 1-2 years of administrative and/or customer service experience in construction or home renovations/improvement industry, preferably in a luxury brand environment.
• Associates Degree in business administration/accounting from an accredited college or university preferred.
• Calendar management and regional scheduling experience preferred.
• Self-starter with a positive attitude and ability to manage own schedule in a fast-paced environment.
• Detail-oriented with strong organizational and time management skills.
• Ability to provide an exceptional client experience aligned with company values.
• Tech-savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc).

Benefits

• Health insurance - Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Opportunities for career growth and promotions