Customer Logistics Analyst- Mass, Natural, & Club

Utz Quality Foods - Carrollton, TX

Full-time - Mid Level

Hybrid - Carrollton, TX

Food Manufacturing

About the position

The Customer Logistics Analyst at Utz Quality Foods plays a crucial role in enhancing the efficiency of Mass, Natural, and Club distribution networks. This hybrid position involves analyzing data, developing reporting, and collaborating with various stakeholders to improve supply chain policies and key performance indicators (KPIs). The analyst will work closely with customers and internal teams to drive improvements in service, cost-to-serve, and overall operational performance.

Responsibilities

• Perform analysis within the Utz route to market system to ensure optimal cost and service targets.
• Conduct transactional level analysis to create actionable insights for order trends and improvements.
• Perform analysis across order to cash value chain to determine impacts to cost, service, and waste.
• Work collaboratively with key customers like Costco, BJ's, UNFI, and Kehe to successfully implement supply chain policies and initiatives, improve customer KPIs, and identify mutually beneficial wins.
• Create and present relative period KPI metrics to senior management and sales to ensure organizational alignment.
• Analyze, validate, manipulate, and interpret complex data from cross functional partners to develop solutions and optimization opportunities.
• Lead cross-functional teams to improve on-time and in-full targets and reduce fines.
• Collaborate with customer and MDM team to drive robust customer and product data governance and ensure data synchronization with customer using our industry standards.
• Analyze internal and external data sets to understand customer demand cycles, order patterns, and other trends to improve service and cost to serve.
• Address all ad hoc customer related issues and analysis requests as they arise.
• Develop strong relationship with sales to ensure all needs are met.
• Develop appropriate and clear metrics across all key performance indicators (KPIs) for channel to ensure strong performance management.

Requirements

• Degree in business, supply chain, engineering, or equivalent combination of education and experience.
• 3-5 years work experience, strong business and broad supply chain acumen to include the end-to-end order management process.
• Experience managing and connecting large, complex data sets.
• Experience creating visual analytics particularly with Microsoft Power BI.
• Advanced experience in Excel (VLOOKUP, Pivot Tables, Charts, Graphs minimum required).
• Experience with ERP and TMS (Microsoft Dynamics 365 and e2open BluJay a plus).
• Order management, customer service, and/or customer fulfillment experience.
• Collaborative planning, forecasting, and replenishment experience a plus.
• Advanced knowledge and skill with Microsoft Office Suite.
• Ability to lead and manage multiple projects simultaneously and operate cross-functionally.
• Ability to work and thrive in a fast-paced environment.
• Skilled in analytical thinking and data-based decision-making.
• Outcome focused and a strong commitment to continuous improvement.

Benefits

• Medical, dental, and vision plans
• Employer match 401k
• Profit sharing plan
• Employee stock purchase plan
• Opportunities for career growth and advancement