Customer Logistics Manager - Dedicated Transportation

Ryder - Visalia, CA

Full-time - Mid Level

Visalia, CA

10,001+ employees

Rental and Leasing Services

About the position

The Customer Logistics Manager at Ryder plays a crucial role in overseeing the daily operations within the Dedicated Transportation Solutions business vertical. This position is responsible for all aspects of Operations and Account Management, ensuring that the operational goals are met efficiently and effectively. The manager will lead a team of direct reports, focusing on performance management and development, while also maintaining high levels of customer service satisfaction and expectation management. The role requires a commitment to health and safety management, as well as compliance with state, local, and federal regulations. In addition to managing day-to-day planning and scheduling, the Customer Logistics Manager will be expected to perform additional duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment. The ideal candidate will possess a strong work ethic, a desire to succeed, and the ability to embrace technology as part of their daily routine. This position not only represents the Ryder organization but also embodies its core values of Trust, Innovation, Expertise, Collaboration, and Safety. Ryder offers a comprehensive benefits package, including a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases. Employees can also benefit from comprehensive training and professional development opportunities, as well as the stability of working for a Fortune 500 organization with a long-standing history in the logistics and transportation industry.

Responsibilities

• Oversee day-to-day operations within the Dedicated Transportation Solutions business vertical.
• Manage all aspects of Operations and Account Management.
• Lead and develop a team of direct reports, focusing on performance management.
• Ensure customer service satisfaction and expectation management.
• Plan and schedule daily operations effectively.
• Manage health and safety compliance and regulations.
• Ensure compliance with state, local, and federal regulations.
• Perform additional duties as assigned.

Requirements

• High School diploma or GED required.
• Bachelor's degree in Business, Logistics, or Supply Chain preferred.
• Two or more years of relevant experience in supply chain, logistics, or warehouse industry required.
• One or more years of direct supervisory or leadership experience required.
• Proficiency in MS Office (Word, Excel, PowerPoint, and Access) required, with advanced skills preferred.
• Advanced knowledge of the logistics industry required.
• Understanding of customer/company local and federal regulations required.
• Intermediate knowledge of Supply Chain Management components required.
• Strong knowledge of Manufacturing and Production required.

Nice-to-haves

• Ability to work within international functional teams.
• High level analytical ability for unusual and difficult problems.
• Demonstrated technical and professional skills in job-related area.
• Off shift support in the event of critical customer network disruption or crisis.
• Strong oral and written communication skills.
• Ability to create and maintain professional relationships at all organizational levels.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking with excellent time management skills.
• Detail-oriented with excellent follow-up practices.

Benefits

• Comprehensive training and professional development opportunities.
• 401(K) Savings Plan with company match.
• Discounted stock purchase options.
• Performance-based annual cost of living increases.
• 12 weeks paid maternity leave.
• Additional day of Paid Time Off for Military Veterans.