Customer Logistics Manager

$68,000 - $70,000/Yr

Ryder - DeSoto, TX

Full-time - Mid Level

DeSoto, TX

5,001-10,000 employees

Rental and Leasing Services

About the position

We are immediately hiring a 2nd shift Customer Logistics Manager in DeSoto, TX, for our Supply Chain Solutions division. This position is essential for overseeing the day-to-day operations within an assigned function, ensuring that all aspects of Operations and Account Management are effectively managed. The Customer Logistics Manager will be responsible for leading a team of direct reports and achieving daily operational goals within their functional area. This role requires a strong focus on customer service satisfaction and expectation management, as well as performance management and development of both exempt and non-exempt employees. The manager will also be tasked with day-to-day planning and scheduling, health and safety management, and ensuring compliance with state, local, and federal regulations. In addition to these responsibilities, the Customer Logistics Manager will need to demonstrate a high level of analytical ability to solve unusual and difficult problems, make timely decisions, and maintain strong oral and written communication skills. The ability to create and maintain professional relationships across all levels of the organization is crucial, as is the flexibility to operate independently and as part of a team in a fast-paced environment. The role also requires proficiency in MS Office applications and a strong understanding of logistics industry knowledge, customer/company regulations, and supply chain management components. This position offers opportunities for advancement within an industry-leading Fortune 500 company, where you will gain diverse experience and be part of a team that values its employees. Benefits include medical, dental, and vision coverage starting at 30 days, a 401(k) savings plan with company match, discounted employee stock purchase options, and paid time off, including up to 12 weeks of paid maternity leave. The schedule for this role is Monday to Friday, from 1:00 PM to 11:00 PM, with flexibility to work Saturdays as needed to meet business demands.

Responsibilities

• Oversee the day-to-day operations within an assigned function.
• Manage all aspects of Operations and Account Management.
• Lead and develop direct reports, ensuring performance management.
• Achieve daily operational goals within the assigned functional area.
• Ensure customer service satisfaction and expectation management.
• Handle staffing performance management and development of employees.
• Manage day-to-day planning and scheduling.
• Ensure compliance with health and safety regulations and state/local/federal regulations.
• Provide off-shift support in the event of critical customer network disruption or crisis.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required.
• Bachelor's degree in Business, Logistics, Supply Chain preferred.
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry related field required.
• One (1) year or more direct supervisory/leadership experience required.
• Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required.
• Advanced logistics industry knowledge required.
• Knowledge and understanding of customer/company local and federal regulations required.
• Intermediate knowledge of supply chain management components required.
• Strong knowledge of manufacturing and production required.

Nice-to-haves

• Experience working within international functional teams.
• Ability to multi-task and maintain excellent time management skills.
• Detail-oriented with excellent follow-up practices.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid parental leave
• Paid time off