Customer Loyalty Specialist - (Lindon, UT) - PART TIME TRAINING

Vivint • Lindon, UT

384d • $34,840 - $34,840

About The Position

The Customer Loyalty Specialist role at Vivint Smart Home focuses on providing exceptional customer service and support to ensure customer satisfaction and retention. This position involves problem-solving, effective communication, and teamwork to address customer inquiries and resolve issues. The role includes mandatory paid training and offers opportunities for career growth within the company.

Requirements

• Proficient in Microsoft Excel and computer skills.
• Strong customer retention and sales skills.
• Excellent communication skills in English.
• Entry-level experience, preferably under 1 year.

Nice To Haves

• Experience in customer service or sales roles.
• Familiarity with smart home technology.

Responsibilities

• Deescalate customers and find resolutions for complex issues.
• Build genuine rapport with customers and assist them with confidence, professionalism, and empathy.
• Offer customer savings incentives for partner programs, without requiring insurance sales.
• Answer incoming phone calls to support customers with product or service inquiries.
• Retain new and end-of-term customers by resolving issues and presenting renewal offers.

Benefits

• Paid training
• Paid holidays
• Health insurance
• On-site gym
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed