Customer Marketing & Success Manager

$40,000 - $60,000/Yr

Tracpoint - Middleton, MA

Part-time,Full-time - Entry Level

Remote - Middleton, MA

About the position

The Customer Marketing & Success Manager at TracPoint is responsible for supporting client accounts in their marketing efforts through the use of the company's digital marketing software products. This role involves training clients, managing support requests, and promoting product adoption, all while adapting to the dynamic needs of a small business environment.

Responsibilities

• Support client accounts in their marketing efforts using TracPoint's software products.
• Conduct onboarding presentations to train clients on product capabilities.
• Field inbound support requests and manage reported errors to resolution.
• Encourage additional product adoption among clients.
• Participate in various aspects of the business due to the small team structure.

Requirements

• Professionalism in communication with businesses of all sizes.
• Ability and desire to wear many hats in a small agency environment.
• Critical thinking skills for effective software troubleshooting.
• Strong software literacy and willingness to learn about platforms.
• Strong understanding of social media platforms.
• Data-driven mindset to support suggestions with evidence.
• Adaptability to changing circumstances and requirements.
• Creativity in problem-solving.

Nice-to-haves

• Experience in web or graphic design.
• Skilled in marketing or content creation.
• Proficiency in social media management.

Benefits

• Paid time off
• Work from home options