Customer / Office Support (LA, St. Rose)

$37,440 - $39,520/Yr

Five Star Food Service - Saint Rose, LA

Full-time - Entry Level

Saint Rose, LA

Food and Beverage Retailers

About the position

The Customer / Office Support position at Five Star Breaktime Solutions is an administrative role focused on providing exceptional service to customers within a Branch Operation. The role involves addressing customer inquiries, handling complaints, and troubleshooting product and service issues, all while reporting directly to the Office Manager. The ideal candidate will be detail-oriented, customer-focused, and efficient, ensuring that clients feel supported and valued throughout their interactions.

Responsibilities

• Answer calls and emails addressing customer concerns or needs.
• Respond accurately and efficiently, offering solutions to ensure customer satisfaction.
• Engage in active listening to confirm information and diffuse frustrated clients as needed.
• Utilize software and databases to submit information accurately and grammatically correct.
• Complete additional tasks as assigned by the Office Manager.

Requirements

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Proficient with Microsoft Office and Excel.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple, grammatically correct correspondence.
• Mathematical skills to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.

Nice-to-haves

• Experience in customer service or office support roles.
• Familiarity with troubleshooting product and service issues.

Benefits

• Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability insurance.
• 401(k) retirement plan.
• Paid vacations and holidays.