Customer / Office Support

$37,440 - $39,520/Yr

Five Star Food Service - Saint Rose, LA

Full-time - Entry Level

Saint Rose, LA

Food and Beverage Retailers

About the position

The Customer / Office Support position at Five Star Food Service, Inc. is an administrative role focused on providing exceptional service to customers. The individual will be responsible for addressing customer inquiries, resolving complaints, and ensuring a smooth communication flow between clients and service teams. This role requires a detail-oriented and customer-focused approach, with the ability to handle various tasks as assigned by the Office Manager.

Responsibilities

• Answer calls and emails addressing customer concerns or needs.
• Respond accurately and efficiently, offering solutions to ensure customer satisfaction.
• Engage in active listening to confirm information and diffuse frustrated clients.
• Utilize software and databases to submit information accurately and grammatically correct.
• Complete additional tasks as assigned by the Office Manager.

Requirements

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Proficient with Microsoft Office and Excel.
• Ability to read and comprehend simple instructions and correspondence.
• Ability to write simple, grammatically correct correspondence.
• Mathematical skills to perform basic calculations.

Nice-to-haves

• Experience in customer service or office support roles.
• Familiarity with troubleshooting product and service issues.

Benefits

• Medical, Vision, Dental, Life & AD&D insurance
• Critical Illness insurance
• Short & Long Term Disability insurance
• 401(k) retirement plan
• Paid vacations and holidays