Customer OnBoarding Specialist

Zoetis - Kalamazoo, MI

Full-time - Entry Level

Kalamazoo, MI

251-500 employees

Chemical Manufacturing

About the position

The Precision Animal Health (PAH) Customer Onboarding Specialist (COS) is responsible for providing an exceptional onboarding experience for customers within the Zoetis ecosystem. This role focuses on facilitating training and education on the genetics product lifecycle, ensuring customers have a positive first order experience, and maintaining high standards of customer service throughout the onboarding process.

Responsibilities

• Promote an Excellent Customer Experience by quickly and efficiently onboarding customers into the Zoetis Ecosystem (Account Creation, SearchPoint, BillPay, etc).
• Delight the Customer by educating them on the product testing lifecycles and set appropriate expectations.
• Provide efficient and enthusiastic interactions to ensure a positive first order experience.
• Follow up after first results are received and ensure the customer has a goal, connecting with appropriate technical or sales support as necessary.
• Actively listen to customers' goals to identify the correct Zoetis products to achieve a positive outcome.
• Manage multiple tasks simultaneously in a fast-paced, high-volume environment with minimal supervision and high attention to detail.
• Develop and maintain a relationship with the Zoetis Customer Master Data team.
• Document customer interactions according to standard procedures to provide a consistent, high-quality customer experience.
• Consistently achieve departmental performance requirements.
• Collaborate and act as a team player with other pillars of the PAH customer experience team and broader Zoetis Master Data.

Requirements

• Undergraduate degree (BS/BA) preferred.
• 2 years customer experience, knowledge of beef and/or dairy operations is preferred.
• Excellent written and oral communication skills.
• Previous training/onboarding experience preferred.
• Proficiency in PowerPoint, Excel, and Word applications.
• Experience using a CRM (TouchPoint preferred).

Benefits

• Competitive healthcare benefits
• Retirement savings benefits
• Employee well-being resources
• Support for family and lifestyle resources